External drive not showing in explorer

First off this drive belongs to a friend. She said it about 2 years old. She came to me for help. When I plug in to my PC or any other PC, I cannot see it in explorer. I can however see it in device manager, devices and printers, and disk management. Never been down this road so I need some assistance.

View attachment 8714

This is what I get in disk management. Not sure what to do.