HP Wind10 does not see new Seagate HDD 4 TB from the NextStar Box

Computer HP with Windows 10 does not see the new Seagate Desktop HDD 4 TB connected from the NextStar box via USB 3.0.
At the same time Computer HP sees the old HD Seagate Desktop HDD 1 TB with same box and other HD.
Windows 10 showed that new device was installed when the new Seagate Desktop HDD 4 TB was connected first time. What to do?